“We can't see where the work is”
You find out where a job is by calling someone. We'll build the screen that already knows.
Genbays builds job-tracking, scheduling and dispatch software for businesses that run on status calls and a whiteboard. Every job, every stage, on one screen, updated from the floor or the field.
A day like this
A customer calls to ask where their order is. You call the floor. The floor calls the driver. Twenty minutes later you call the customer back with an answer that was true ten minutes ago.
The whiteboard is right until someone forgets to update it. The spreadsheet is right until two people edit it at once. Stock is right until the audit.
01 · Study
What we'd sit with your team and map
- Every stage a job passes through, and who moves it
- Where the status lives today: whiteboard, group chat, spreadsheet, memory
- What the customer asks, and how long it takes to answer
- Where stock and schedules go wrong, and what that costs
02 · Build
What we'd typically build
- One job board with stages your team named, updated from a phone
- Scheduling that shows who is free and what is late
- Stock that moves when a job moves, so counts stay true
- A customer-facing status link, so the phone stops ringing
- Apps for the people around the business, such as parents, customers or field staff, that show them only their own things
Typical first release in 6 to 10 weeks after Study.
03 · Accelerate
What changes
Status calls to answer
Zero
Every job, every stage
One screen
In the system and on the shelf
Same count
Illustrative. Our clients' own figures stay private.
Questions people ask us
Our people on the floor don't use computers.
They use phones. The screens we build for the floor are one tap per stage, in the language your team works in, and they run on a cheap Android.
We already track jobs in a spreadsheet.
Then the spreadsheet is our starting map. We keep what works about it, usually the columns, and fix what doesn't, usually that only one person can be right at a time.
Can customers see their own job?
If you want them to. A private status link is a small build and it takes a lot of calls off your desk.
Book a workflow review for your job tracking.
Forty-five minutes, no charge, no pushy follow-up. You'll talk to someone who builds software, not someone who sells it. You keep the workflow map either way.