“We lose enquiries and follow-ups”
Enquiries arrive five ways and some never get a reply. We'll build one screen where each one lands, gets quoted and gets chased.
Genbays builds enquiry-to-quote software for businesses that lose leads between the phone, WhatsApp, email and a spreadsheet. Same-day quotes, follow-ups that go out on their own, and notices to customers, parents or patients sent once, in your app and on WhatsApp.
A day like this
An enquiry comes in on WhatsApp at nine. Someone screenshots it into the group. Someone else asks for the price list. By the time the quote is typed up it's the next afternoon, and the customer has already heard back from someone else.
Follow-ups live in people's heads. When the person who took the call is on leave, the lead is on leave too.
01 · Study
What we'd sit with your team and map
- Where enquiries arrive and who sees them first
- How a price gets decided and who has to approve it
- How many enquiries get a quote, and how many quotes get a reply
- What a follow-up looks like today, and how often it happens
02 · Build
What we'd typically build
- One inbox for phone, WhatsApp, email and web enquiries, with an owner for each
- Quote templates that pull prices, terms and GST from one place
- Follow-up reminders that fire on their own, and a log of every contact
- A view of open enquiries by age, so nothing sits for a week
- Reminders and notices to customers, parents or patients, in your app and on WhatsApp, sent once to the right people
Typical first release in 4 to 6 weeks after Study.
03 · Accelerate
What changes
Quote turnaround
Same day
Enquiries with an owner
Every one
First follow-up, on its own
Day 3
Illustrative. Our clients' own figures stay private.
Questions people ask us
We get enquiries on WhatsApp. Can that stay?
Yes. Your customers won't change how they get in touch, so we don't ask them to. The enquiry still arrives on WhatsApp. It also lands on the screen, with an owner and a clock.
Do we have to change our price list?
No. We connect to where prices live today, whether that's Tally, a spreadsheet or someone's head. In the last case, we write it down together during Study.
What about the enquiries we already have?
We bring them in. Old enquiries with no reply are usually the first week's wins.
Book a workflow review for your enquiries.
Forty-five minutes, no charge, no pushy follow-up. You'll talk to someone who builds software, not someone who sells it. You keep the workflow map either way.